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Tuesday, September 09, 2003

Secure Sight Online Banking 

Since the 2.8.1 upgrade, someone's online banking site has gotten funny. The person asked about another bank, at which I have an account.

My reply:

Group: alt.discuss.clubs.public.webtv.misc.wow
Date: Mon, Sep 8, 2003, 5:17am (MDT-1)
From: (Rogi Riverstone)

I only got the upgrade about 2 weeks ago.

I was doing fine with my bank.

This morning, I went to check my acc't. history and things went funny.

First, it didn't recognize my username and password (entered correctly; I checked) and sent me to a form field to enter them again.
I entered again and was taken to a page I'd never seen before: just my account balance.

Usually, there's an options menu, directly below the balance and I go to "acc't. history" to see transaction activities.

The menu was gone.

I had to go to the bottom of the page.

There was a link labeled "home," or some such (I'll have to look it up; I've forgotten). It was such a generic name, I didn't know if it would take me to MY home at the bank, or to the bank's home page, from which I'd have to search around to get my acc't. history.

FORTUNATELY, it took me to my acc't. home page. I was able to access my acct. history from there. The page was the one to which I'm usually directed after logging in.

Such changes in the appearance of one's bank acc't. are, needless to say, slightly alarming: things aren't where they were yesterday; I didn't know why, and I was a bit flustered, trying to access the info I needed. Makes it easy for the customers to make unnecessary mistakes in the confusion.

But then, this bank has never made "user friendly" banking a priority, especially for us LBB folk.

So far, the site is accessible to me, as little as I use it, anyway. My priority is usually to check acc't. history to verify that my transactions are recorded and my balance reflects them.

The clumsiness with the log on was quite alarming. A real cliff-hanger: will I have access to my account or not? as I wait for their secure site machinary to kick in.

I'm too old for this.

Group: alt.discuss.clubs.public.webtv.misc.wow

Date: Mon, Sep 8, 2003, 5:20am (MDT-1)

I forgot: after they finally accepted my username and password, I was directed, not directly to my account, but to an extra page (similar to those PayPal has been using recently). It was a tutorial-type page, instructing me in a security function re: username/password and telling me what I would need to click to make changes in those. I clicked "continue" and was taken to that new "front" page of my acc't w/out the usual menu.

It really was all unnecessarily alarming.

Don't MESS with my bank acc't, suckas!

posted by Rogi  # 9/09/2003 12:49:00 AM
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